Frequently Asked Questions

Find answers to common questions about our luxury bags, authentication process, shipping, and services. Can't find what you're looking for? Our experts are here to help.

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Common Questions

What is your authentication process?

All our luxury bags undergo a rigorous authentication process conducted by our expert team. We examine materials, craftsmanship, hardware, serial numbers, and brand-specific details to ensure every piece is 100% authentic.

How long does shipping take?

We offer free worldwide shipping. Standard delivery takes 5-7 business days, while express shipping (2-3 business days) is available for an additional fee. All shipments are fully insured and include tracking.

What is your return policy?

We offer a 14-day return policy from the date of delivery. Items must be returned in their original condition with all authentication certificates and documentation. Please contact our team to initiate a return.

Do you provide certificates of authenticity?

Yes, every item comes with a detailed certificate of authenticity outlining our authentication findings, including brand-specific details, materials, and condition assessment. This documentation adds value and ensures confidence in your purchase.

How do you determine pricing for pre-owned items?

Our pricing is based on current market value, brand reputation, condition, rarity, and original retail price. We conduct extensive market research to ensure fair pricing while maintaining the value and investment potential of luxury pieces.

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Worldwide Service

International shipping and authentication services available globally

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