Returns & Exchanges
Shop with confidence knowing that we stand behind the quality and authenticity of every luxury bag. Our return policy ensures your satisfaction with every purchase.
14-Day Return Guarantee
We offer a comprehensive 14-day return policy from the date of delivery. If you're not completely satisfied with your purchase, you can return it for a full refund or exchange.
14 Days
Return window from delivery date
Full Refund
Complete refund on returned items
Easy Exchange
Exchange for different items available
Return Conditions
Acceptable Returns
- ✓Items in original, unworn condition
- ✓All tags and labels attached
- ✓Original packaging and dust bag included
- ✓Authentication certificate and documentation
- ✓Return initiated within 14 days of delivery
Non-Returnable Items
- ✗Items showing signs of wear
- ✗Items without original tags or packaging
- ✗Custom orders or special requests
- ✗Items returned after 14 days
- ✗Final sale items (clearance items)
How to Return
Contact Our Team
Reach out to our customer service team to initiate your return. We'll provide you with return instructions and a prepaid shipping label.
Package Your Return
Pack the item securely in its original packaging with all tags, authentication certificate, and documentation included.
Ship Your Return
Use the provided prepaid shipping label to send your return. All returns are insured during transit.
Processing & Refund
Once we receive and inspect your return, we'll process your refund or exchange within 5-7 business days.
Exchange Options
Looking for a different size, color, or style? We offer flexible exchange options to help you find the perfect luxury bag.
Size & Fit Exchanges
Exchange for a different size or style within the same collection. We'll help you find the perfect fit.
- • One-time size exchange allowed
- • Price difference handled separately
- • Subject to availability
Style Exchanges
Exchange for a completely different style or brand. Our experts can help you find the perfect alternative.
- • Exchange for any item of equal or greater value
- • Pay difference for higher-priced items
- • Receive credit for lower-priced exchanges
Need Help with Your Return?
Our customer service team is here to help make the return process smooth and hassle-free. Contact us for any questions or assistance with your return.